Razorcat motors to victory in tourism awards
A firm which offers tours of the west on a powerful motortrike has won a regional tourism award.
Colerne-based Razorcat Tours took the Tourism Activity, Sport and Experience of the Year title at the South West Tourism Excellence Awards on Friday night.
The Roman Baths won Large Visitor Attraction of the Year at the awards at the Eden Project in Cornwall.
The firm was set up by husband and wife Stewart and Frances Mackay in 2010, after they developed the idea while on a trip to Australia.
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Mrs Mackay said: “We are absolutely delighted by this very prestigious award. As a new business it is fantastic that all our hard work in building this company has been recognised so publicly.”
The tours give passengers the experience of riding a motorcycle but with the stability and safety of a car, and people aged up to 92 have enjoyed the rides.
Mr Mackay said: “People love the experience. They get the thrill of motorbiking but it’s so safe that they can relax and enjoy the ride. It’s very popular for birthdays or anniversaries. Some people buy a ride as a surprise gift – the look on their faces when I turn up is priceless.”
Part of the judging process involved the use of secret shoppers who wrote comments about every aspect of the experience – from the very first phone call to the after sales service.
The Mackays will be taking on two extra part-time drivers in the next few months, as the firm’s profile is boosted by social media sites.
Mr Mackay added: “It’s the sort of machine you can’t ignore and people not only love to ride it but love to be photographed with it, it’s great PR.”
The B&NES Council-run Roman Baths faced stiff competition from the National Maritime Museum Cornwall and Cotehele House near Plymouth, but achieved the highest scores for “commitment to excellence in customer experience”, “sustainability” and “commitment to excellence in improvements”.
Council leader Councillor Paul Crossley (Lib Dem, Southdown) said: “It shows Bath and North East Somerset Council’s continuing commitment to making this nationally important visitor attraction accessible and exciting for everyone to enjoy. The Roman Baths team has worked incredibly hard and rightly deserve this success.”
Up to four award winners from each category in this year’s awards will all now go on to represent the region at the National Enjoy England Awards for Excellence in May.
Chair of judges, Alistair Handyside, said: “Once again, leading tourism businesses in the South West have excelled themselves in maintaining a strong tradition of innovation and quality. Most will now go on to represent both themselves and our region at the Visit England national tourism awards and we wish them all the very best.”