Frustration as Bath telephone lines cut off for weeks
BT has confirmed it is trying to fix a problem that has affected telephone lines in Bath for more than seven weeks.
Some 26 homes have been without a phone service since the end of January.
Mike Moss, of Corsham, has a one-bedroom flat in Grosvenor Place, which he rents out as a holiday let.
He said: “I, and an untold number of people, have been unable to make or receive telephone calls or access the internet since January 23. If this were gas or water or the Royal Bank of Scotland – who were off line for just a few hours – there would be an outcry.
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“We are getting nowhere with BT. It’s been impossible to get any real explanation – we’ve just been told there is a major fault.”
Mr Moss said initially BT said the problem would be resolved by February 8 but has since been given two further dates, which have passed.
He said: “People are using the flat all of the time, from all over the world and they expect internet access.”
Spokesman for BT, Jason Mann, said the company had received 26 reports of faults from households in the Grosvenor Place area of the city.
He said: “We are sorry for the delay. This is a complex repair to our underground network. Further work, including a lane closure, is required. We are seeking the approval of the highways authority to carry out the work as soon as possible. We have been in contact with the customer and will keep him informed of progress.”