'Discrimination like this is not unheard of'
Jess's experience came as little surprise to the charity Epilepsy Action.
Spokeswoman Louise Cousins said: "We have heard a number of reports where people with epilepsy have been discriminated against when accessing local transport. We will now be writing to the bus company in question to highlight this issue."
She added: "Epilepsy is a recognised disability and people with the condition are protected under the Equality Act 2010.
"If a person with epilepsy is not eligible to hold a driving licence because of their condition, they are entitled to free bus travel at certain times of day. It is not the duty of a bus driver to assess a person's suitability for a disabled bus pass. A passenger with a valid pass should not be refused free travel by a bus driver.
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"Epilepsy is often misunderstood and you wouldn't know someone has the condition just by looking at them. However, epilepsy is a serious neurological condition that can have a huge impact on people's lives."
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