Bath in top 10 cities in UK for top hotel customer service

Bath has been ranked in the top ten cities in the UK for its hotel service.

Voted for by guests using the booking website hotel.info, the survey awarded Bath 7.90 out of ten for the quality of customer service at the city’s hotels.

Bath came joint eighth with Newcastle, ahead of London, which came in at 22nd and neighbouring Bristol, which came in 25th place.

The survey analysed the post-stay reviews of more than 25,700 hotel guests to reveal the best and worst service levels across the country based on friendliness and staff competence.

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Guests who have stayed in a hotel booked through the website evaluated the venue after their departure on the basis of a points system from zero to ten.

The Royal Crescent Hotel, which was recently awarded three AA rosettes today for the quality of its restaurant, is the only hotel in Bath with a concierge service.

Marketing manager Stephanie Hill, said the Royal Crescent prides itself on doing more than the average hotel.

She said: “Being greeted by a uniformed concierge and having your car whisked away to valet parking is just the beginning. Being personally introduced to the hotel and having your bags waiting in your room by the time you get there are another, but having reception ensure that your dog’s favourite food and your child’s favourite teddy bear are on hand is quite something else.

“We have a happy gardener sharing tips, umbrellas at the ready for unexpected showers, and a teddy on the bed for a child’s first night away. We love the hotel and want to share it with others.

“Most importantly everyone at the Royal Crescent Hotel and Spa is part of a family who want only the very best for each guest and want to make your stay as individual as you are.”

The city’s reputation has been enhanced by the number of upmarket B&Bs.

The four-bedroom Athole Guest House in Upper Oldfield Park was recently voted the second best B&B in Europe in a TripAdvisor poll which gave the top position to an establishment in Italy.